Overview of SERVPRO's Emergency Damage Process

8/11/2016 (Permalink)

One Hour: Within one hour from notice of loss, a SERVPRO Professional will contact you to arrange for service. You will know help is on the way.

Four Hours: Within four hours of loss notification, a SERVPRO Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

Pretesting:  A SERVPRO Professional will begin pretesting for restorability, working from the source of the damage outward

Eight Hours:  Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

Cleaning & Restoration: SERVPRO Professional will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure the property is taken care of right the first time. 

Final Walk-Through: After the work has been completed, a final walk-through will be conducted to help ensure satisfaction.